Kimberly Kelley

3300 Capetown Drive

Denton, Texas 76208

940-597-1914

kimbkelley@gmail.com

 

Professional Experience

First Step denton county outreach program, Corinth, TX

Executive Assistant, December 2014 – present

·   Provide administrative and business support to Director and support other members of the executive management team.

·   Create and maintain all client folders with upmost confidentiality, to include all contact between client and caseworker or client and facility.

·   Answer a high volume of incoming calls and in person inquiries from clients and colleagues.

·   Act as liaison and maintained open lines of communication among caseworkers, program director, clinical director and counselors on staff.

·   Maintain meticulous records of all client visits and coordinate with clients the scheduling of their group and individual sessions as necessary according to the treatment plan.

·   Prepare and edit correspondence, communications, presentations and other documents.

 

Sparkle Dollz, Dallas, Texas

Owner, July 2012 - Current

·   Devise a specific marketing plan to focus on the target market, and have successfully grown the business for three consecutive years.

·   Negotiate venue contracts for national events to include all meeting spaces, ballrooms and guest room block accommodations.

·   Develop a business plan to grow a small business in five years.  Have shown significant growth for the first three operational years based on profits and losses.

·   Introduce an extensive marketing plan including social media marketing, online advertising via the website as well as public appearances. 

 

OSS Investigations, Lake Dallas, TX

Assistant Manager Surveillance Operations, May 2013 – February 2015

·   Reviewed financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

·   Established and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.

·   Prepared invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.

·   Conducted research, compile data, and prepare papers for consideration and presentation by executives, committees and boards of directors.

·   Accepted and dispatched surveillance activities with constant contact with field investigators to keep the client up to date in real time.

 

TBK Materials, Aubrey, Texas

Office Manager, October 2011 – April 2013

·   Oversee activities directly related to making products or providing services.

·   Managed staff, preparing work schedules and assigning specific duties.

·   Managed the movement of goods into and out of production facilities.

·   Prepared invoices, shipping documents, and contracts.

·   Obtained customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.

·   Received and respond to customer complaints.

·   Collected payment for merchandise, record transactions, and send items such as checks or money orders for further processing.

 

TRCA, Denton, Texas

National Help Desk Associate, April 2008 – August 2009

·   Reviewed project plans to plan and coordinate project activity.

·   Consulted with users, management, vendors, and technicians to assess computing needs and system requirements.

·   Met with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.

·   Provided users with technical support for computer problems.

·   Scheduled or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.

·   Monitored personnel or equipment locations and utilization to coordinate service and schedules.

·   Relayed work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones or two-way radios.

·   Recorded and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information.

·   Oversaw all communications within specifically assigned territories.

 

Cottonwood Financial, Denton, Texas

Assistant Store Manager, August 2006 – April 2008

·   Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints.

·   Interviewed loan applicants in order to obtain personal and financial data, and to assist in completing applications.

·   Recorded applications for loan and credit, loan information, and disbursements of funds, using computers.

·   Presented loan and repayment schedules to customers.

·   Accepted payment on accounts.

·   Reviewed customer accounts in order to determine whether payments are made on time and that other loan terms are being followed.

·   Established credits limits and grant extensions of credit on overdue accounts.

 

Education

Texas Woman's University, Denton TX

MBA, May 2015

 

Texas Woman's University, Denton TX

BS, May 2013

 

Additional Skills

·   Strong verbal and personal communication skills

·   Self-motivated, high initiative and high level of energy.

·   Ability to Self-Manage and Self-Motivated.

·   Mastery of Microsoft Office programs (Word, Excel, PowerPoint)

·   Extensive knowledge of QuickBooks.

·   Strong negotiation skills.

·   Extensive training in customer service, conflict resolution and managing a team environment.

 

Awards and Honors

·   Placed first in the stimulated business strategy game and was invited to participate nationally.